Privacy Policy

Effective Date: March 14, 2026 · Last Updated: March 14, 2026

Key Privacy Points

We hope you read this entire Privacy Notice for full detail, but here are some key points:

• VellaRX does not itself provide medical advice or practice medicine.
• We help individuals establish and maintain a relationship with certain third-party licensed healthcare providers ("Healthcare Providers").
• We ask new users some initial qualifying questions about themselves and their health. If the answers meet certain criteria specified by a Healthcare Provider, the Healthcare Provider may invite the user to complete a more detailed intake and, if clinically appropriate, issue a prescription.
• Payment, clinical evaluation, and any provision of telehealth services occur through the VellaRX platform and services operated by or for VellaRX or its affiliated Healthcare Providers.
• Prescription fulfillment is handled by third-party licensed compounding pharmacies ("Pharmacies") whose privacy practices are governed by their own policies.

Table of Contents

• 1. Information We Collect
• 2. Use of Information
• 3. Disclosure of Information
• 4. Your Rights and Choices
• 5. Protection of Information
• 6. Children
• 7. Updates and Changes to This Policy
• 8. Contacting Us

1. Information We Collect

Information You Provide to Us

You may provide the following types of information to us:

• Name, email address, phone number, date of birth, and other contact details;
• Basic health or medical information provided through our intake questionnaire, including height, weight, BMI, medical history, current medications, and relevant diagnoses;
• Payment information processed securely by our third-party payment processor, Stripe, Inc.;
• Other content you provide when interacting with our services.

Information We Collect Automatically

Through vellarx.com, we and third parties may collect information from your computer or other device by automated means such as cookies, web beacons, local storage, JavaScript, and other technologies. This information may include unique browser identifiers, IP address, browser and operating system information, device identifiers, Internet connection information, and details about your interactions with vellarx.com (for example, the URL of the third-party website from which you came, the pages on our website that you visit, and the links you click on).

Types of Cookies We May Use

• Necessary Cookies: Essential for the operation of our website, enabling you to navigate the site and use its features.
• Performance Cookies: Collect information about how visitors use our website to help us improve how it works.
• Functionality Cookies: Allow our website to remember choices you make and provide enhanced, personalized features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

Most web browsers allow you to control cookies through their settings preferences. However, if you choose to disable cookies, it may affect the functionality of our website. To learn more about cookies and how to manage or delete them, visit www.allaboutcookies.org.

Information Received from Healthcare Providers

Your Healthcare Provider may share personal information about you with us, such as health or medical information, and we will receive details about payments you make. Our handling of personal information we receive from Healthcare Providers is subject to our agreements with those providers.

2. Use of Information

VellaRX uses personal information for the following purposes:

• Manage and improve VellaRX's services generally, including to provide services to you and to the Healthcare Providers;
• Facilitate your evaluation by a licensed healthcare provider and, where appropriate, the fulfillment of a prescription;
• Customize content on our website, across the Internet and elsewhere;
• Send you confirmations, updates, alerts, and support and administrative messages;
• Conduct business operations such as marketing, auditing, security, fraud prevention, invoicing and accounting, analytics, and research and development;
• Protect against, identify, investigate, and respond to misuse of our website or other unlawful behavior;
• Address legal requirements;
• Establish, exercise, or defend our legal rights; and
• Create appropriately aggregated or de-identified information (which we can use and disclose for any purpose).

3. Disclosure of Information

VellaRX may disclose your information as follows:

• To Healthcare Providers and Pharmacies: We may disclose personal information to these entities to facilitate your care and prescription fulfillment.
• To vendors and service providers: We disclose information to companies that provide services to us, such as providers we may engage to host or operate our website, analyze data, or provide customer service, data storage, marketing, analytics, security, or fraud prevention.
• To affiliates: We may disclose information to current or future parents, subsidiaries, affiliates, and other companies under common control or ownership with VellaRX.
• In connection with legal matters: We may disclose information when we believe disclosure is appropriate due to a subpoena or similar investigative demand, a court order, or other request from a law enforcement or government agency, or as otherwise required by law.
• For the protection of VellaRX and others: We may disclose information when we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our employees, our customers, or others; and to enforce our contracts.
• In connection with corporate transactions: We may disclose your information as part of, or to take steps in anticipation of, a sale of all or a portion of our business, a divestiture, merger, consolidation, asset sale, bankruptcy, or other significant corporate event.
• In other situations: We may also disclose your information in other situations where legally permitted.

4. Your Rights and Choices

Marketing Communications

We may use your personal information, including your email address, to send you marketing communications that we believe may be of interest to you. You will only receive such communications if you have opted in to receive them. You can unsubscribe from VellaRX marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected].

Opting Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt-out at any time by clicking the unsubscribe link in any of our marketing emails or by contacting us at [email protected]. Please note that even if you opt out of receiving marketing emails, you may still receive non-marketing emails, such as those related to your account or services you have requested.

Third-Party Marketing

We do not share your personal information with third parties for their own marketing purposes without your explicit consent. However, we may use third-party service providers to send marketing emails on our behalf. These service providers are obligated to protect your personal information and only use it for the purpose of sending communications on our behalf.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as required by applicable laws.

Cookies and Similar Technologies

You can make certain choices regarding the use of cookies and similar technologies through the settings on each browser you use to access our Site. If you block or otherwise reject all cookies, local storage, JavaScript, or other technologies, certain features of the website may not function as expected. We do not respond to browser-based do-not-track signals.

SMS Communications

When you provide your mobile phone number to VellaRX, we may use it to send you SMS messages, including appointment reminders, order updates, and, with your consent, marketing communications. You may opt out of SMS messages at any time by replying "STOP" to any message you receive. After opting out, you may receive one final confirmation message. If you change or deactivate your mobile phone number, please update your account information promptly.

5. Protection of Information

To help protect personal information, VellaRX has put in place certain physical, technical, and administrative safeguards, including encryption of data in transit and at rest. However, no system can be completely secure, and we cannot guarantee the absolute security of your information. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized access to your account.

6. Children

Our services are intended for use only by adults aged 18 and older. We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe your child under 18 has provided us with personal information, please contact us at [email protected] and we will promptly delete that information.

7. Updates and Changes to This Notice

We may update this Privacy Notice from time to time, such as to reflect changes in our practices or for legal reasons. We will post those changes here and update the "Last Updated" date at the top of this page. Your continued use of our services after such changes constitutes your acknowledgment of the updated Privacy Notice.

8. Contacting Us

If you have any questions or comments regarding VellaRX's privacy practices, or to submit a privacy request or complaint, please email our privacy team at [email protected].

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