Last Updated: March 14, 2026
IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.
WE DO NOT PROVIDE MEDICAL ADVICE. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, YOU SHOULD DIAL "911" IMMEDIATELY. The Services are not appropriate for emergency care or urgent situations. Do not disregard or delay seeking medical advice based on anything that appears or does not appear on the Services.
We hope you read these entire Terms for full detail, but here are some key points:
This website is operated by VellaRX ("VellaRX", "we", "us" or "our"). These terms and conditions (the "Terms" or "Terms and Conditions") govern (i) your use of and access to vellarx.com and other websites which are owned or operated by VellaRX or its affiliates (the "Site"); (ii) your access to and use of any other digital interfaces and properties owned, controlled by, or made available to you by VellaRX (the "App"); and (iii) other online or mobile-enabled technology, digital tools and other services and products provided by VellaRX and its affiliates (together with the Site and App, the "Services").
By using or otherwise accessing the Services or clicking to accept or agree to these Terms, you (1) accept and agree to these Terms; and (2) agree to comply with all rules, policies, and disclaimers posted on the Services or about which you are notified.
PLEASE READ THE TERMS THOROUGHLY AND CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU MAY NOT ACCESS OR USE THE SERVICES.
THE SERVICES ARE FOR INFORMATIONAL PURPOSES ONLY. THE SERVICES DO NOT PROVIDE MEDICAL OR HEALTHCARE ADVICE.
VellaRX does not provide any medical services itself. Depending on your personal situation and state of residence, VellaRX may provide: (i) access to general information on health and wellness topics; (ii) access to independent licensed healthcare providers who provide health care services through the Services ("Providers"); (iii) access to prescription fulfillment services offered by third-party licensed compounding pharmacies ("Pharmacies"); and (iv) access to content from or interactions with in-house or third-party health coaches.
We do not control or interfere with the practice of medicine by the Providers, each of whom is solely responsible for directing the medical care and treatment they provide. Any information or advice received from a Provider comes from the Provider alone, and not from VellaRX. You acknowledge and agree that VellaRX is not a healthcare provider and that by using the Services, you are not entering into a doctor-patient or other health care provider-patient relationship with us.
We will ask you some initial qualifying questions about yourself and your health. If the answers to those questions meet certain criteria, a licensed Provider will review your intake and determine whether to issue a prescription. Payment and clinical evaluation occur through the VellaRX platform. Prescription fulfillment is handled by third-party Pharmacies that are not operated by or for VellaRX.
We reserve the right, in our sole discretion, to update these Terms by posting the updated version and updating the "Last Updated" date at the top of the page. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms. VellaRX reserves the right at any time to modify, suspend, discontinue, or terminate, temporarily or permanently, the Services (or any part thereof).
In order to access or purchase certain Services, you may be required to agree to one or more additional agreements, consents, assignments, releases, or notices as a condition of accessing, purchasing, or receiving those Services ("Additional Terms and Conditions"). Such Additional Terms and Conditions may be specific to a supplier of the Services, including a specific Pharmacy or Provider.
By accepting these Terms, you understand and agree that VellaRX is not acting as a pharmacy, nor does VellaRX control or interfere with any pharmacy services. By accepting these Terms, you understand and agree that you may be entering into a relationship with a pharmacy, pharmacist, and/or pharmacy group.
Only individuals who are United States residents, are at least 18 years of age, and have the right, authority, and capacity to enter into these Terms are permitted to access the Services. Please contact us at [email protected] if you are a parent or legal guardian of an individual under the age of eighteen (18) who you believe has used the Services without your consent.
You must meet certain additional criteria to be eligible to use certain Services. You may be required to create an account to access certain parts of the Services. By creating an Account, you represent and warrant that any information you provide is accurate, current, and complete, and you agree to update the information in your Account to keep it accurate, current, and complete. You are solely responsible for safeguarding your Account credentials and for all activity that occurs on your Account.
You authorize us to collect, use, disclose, and otherwise handle your personal information as set forth in our Privacy Policy, which we may modify from time to time.
If you purchase a subscription to the Services, you will be charged a subscription fee at the rate presented to you at the time of registration, plus any applicable taxes and other charges (the "Subscription Fee") at the beginning of your subscription and automatically at the beginning of each subsequent subscription period. BY PURCHASING A SUBSCRIPTION, YOU AUTHORIZE VELLARX TO AUTOMATICALLY INITIATE RECURRING PAYMENTS AS SET FORTH BELOW.
All sales are final. VellaRX may consider refund requests on a case-by-case basis, and decisions on whether to grant a refund request are in the sole discretion of VellaRX. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future. EXCEPT AS EXPRESSLY PROVIDED HEREIN, YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR SUBSCRIPTION FEE AT ANY TIME UNLESS REQUIRED BY LAW.
If your intake is reviewed and you are not approved for treatment by a licensed provider, you will receive a full refund of any amounts charged. If your prescription has been issued and your medication has shipped, we are unable to accept returns or issue refunds due to the nature of prescription medications and applicable pharmacy regulations.
You may cancel your subscription up to seventy-two (72) hours before your next subscription period begins. Cancellation will be effective at the end of the then-current subscription period. YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN-CURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION UNLESS REQUIRED BY LAW. To cancel, send an email to [email protected].
We may change the subscription terms or subscription fees at any time on a going-forward basis in our discretion. If the pricing for your subscription increases, we will notify you and provide you an opportunity to change your subscription before applying those changes to your account.
From time to time, we may offer some users trial, discounted, or other promotional subscription fees. Only one trial or promotional membership is available per household and may not be combined with any other promotion, except as otherwise stated in the promotional offer.
Subject to your compliance with these Terms, we grant you a non-transferable, non-exclusive, revocable, limited license to access and use the Services for your personal, non-commercial use only. All content on the Site, including text, graphics, logos, images, and software, is the property of VellaRX or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.
You agree you will not use the Services for any purpose that is unlawful or prohibited by these Terms. Without limitation, you agree not to:
You may sign up to receive certain VellaRX notifications or information via text messaging. When you opt in, you agree to receive recurring automated or non-automated appointment reminders, account notifications, product updates, promotions, and other relevant informational text messages from us to the mobile telephone number you provide.
You can cancel the SMS service at any time by texting "STOP" to the number you are receiving text messages from. After sending "STOP," we will send you a confirmation SMS message that you have been unsubscribed. If you are experiencing issues with the messaging program, reply with the keyword "HELP" for more assistance, or contact our support team directly at [email protected].
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. If you have questions about your text or data plan, please contact your wireless provider.
The Services and the VellaRX Content may include content provided by third parties, including materials provided by medical professionals or other third parties. All statements and/or opinions expressed in these materials are solely the opinions and the responsibility of the person or entity providing those materials. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided or prepared by any third parties.
The Services may contain links or otherwise direct you to websites, applications, products, or services operated by other parties. We have no control over the contents of those third-party services or resources, and therefore cannot accept responsibility for them or for any loss or damage that may arise from your use of them.
The agreement between you and VellaRX reflected by these Terms is effective when you access the Services and remains in effect until either you or we terminate the agreement in accordance with these Terms. Users may terminate their account by written notice via email to [email protected]. At any time, with or without notice, for any or no reason, VellaRX reserves the right to modify or discontinue any portion or all of the Services, and to restrict, suspend, and terminate your account.
You agree to release and to indemnify, defend, and hold harmless VellaRX and its parents, subsidiaries, affiliates, and agents, as well as the officers, directors, employees, shareholders, and representatives of any of the foregoing entities, from and against any and all losses, liabilities, expenses, damages, costs (including attorneys' fees and court costs), claims, actions, inquiries, or investigations of any kind whatsoever arising out of or resulting from your violation of these Terms, your use or misuse of the Services, or your violation of any third party's rights.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VELLARX HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE SERVICES AND CONTENT AVAILABLE ON THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITATION, YOU UNDERSTAND AND AGREE THE SERVICES ARE FOR INFORMATIONAL PURPOSES ONLY, AND THE SERVICES AND CONTENT PROVIDED THEREIN ARE NOT MEDICAL OR HEALTHCARE ADVICE.
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY SHALL VELLARX, ITS PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, OR ASSIGNS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND. VELLARX'S TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED THE AMOUNT OF ONE HUNDRED DOLLARS ($100.00), OR THE AMOUNT YOU PAID VELLARX, IF ANY, IN THE PAST SIX (6) MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.
PLEASE READ THIS SECTION CAREFULLY, AS IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE OR PARTICIPATE IN A LAWSUIT FILED IN COURT.
If a dispute arises between you and VellaRX, we are committed to working with you to reach a reasonable resolution. For any such dispute, both parties acknowledge and agree that they will first make a good faith effort to resolve it informally before initiating any formal dispute resolution proceeding. This requires first sending a written description of the dispute to the other party. For any dispute you initiate, you agree to send the written description of the dispute to [email protected]. If the dispute is not resolved within sixty (60) days after receipt of the written description, you and VellaRX agree to the further dispute resolution provisions below.
You and VellaRX agree that all claims, disputes, or disagreements that may arise out of your access or use of the Services shall be resolved exclusively through binding arbitration. This Arbitration Agreement is governed by the Federal Arbitration Act ("FAA") in all respects. THE PARTIES UNDERSTAND THAT ARBITRATION MEANS THAT AN ARBITRATOR AND NOT A JUDGE OR JURY WILL DECIDE THE CLAIM. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND VELLARX ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
YOU AND VELLARX ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, ANY ARBITRATION SHALL BE CONDUCTED IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS OR OTHER CONSOLIDATED ACTION. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY'S CLAIM.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. You and VellaRX agree to submit to the personal jurisdiction of any federal or state court in Delaware in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you by email where required. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.
If you have questions about these Terms, please contact us at [email protected].
These Terms of Service are provided for informational purposes and do not constitute legal advice. VellaRX recommends consulting with a qualified healthcare and technology attorney to ensure compliance with all applicable federal and state laws, including telehealth regulations, pharmacy laws, and consumer protection statutes.
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